AI telephone assistants for e-commerce companies

Sounds human. Always available.

Whether support requests, product advice or recording returns. FlowLyne answers all calls in your online store and integrates seamlessly into your existing software.

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Experience FlowLyne in use at online retailers

Questions about the product
(2:01)
Check delivery status
(1:34)
Record a return
(1:38)

In use at leading e-commerce companies

"FlowLyne handles over 100 support calls per day in 4 languages, reducing staffing levels by over 80%. In addition, we are now available for our customers 24/7."
- Marius Eckel, Head of E-Commerce & Marketplaces, Selva Technik

Seamless integration with your industry software

More efficiency through direct connection to support software, CRM, merchandise management and more

...and numerous other systems

You too can use FlowLyne in your online store with little effort

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Frequently asked questions

  • Setup is straightforward and requires no technical skills. You can configure your own AI telephone assistant in your FlowLyne account in less than 5 minutes.

  • Your telephone assistant can be reached on a dedicated telephone number that we will send you as part of the setup process. All you need to do is set up forwarding from your telephone to this number and your calls will be answered by your telephone assistant.

  • Yes, you can customize your assistant to suit your needs. Whether you want to provide information, forward calls or record requests - you can set up your assistant to suit your requirements with just a few clicks via your FlowLyne account.

  • The assistant can process both simple and complex requests, depending on how it is programmed. If necessary, it can record detailed information and ensure that it is forwarded to the right place.

  • Your assistant automatically knows the content of your website. If you would like to provide your assistant with additional information, you can upload relevant documents such as frequently asked questions or product brochures to your FlowLyne account.

  • Yes, the assistant can be personalized to fit your brand, including the greeting, conversational style and preferred ways of responding.

  • If the assistant cannot process a request, it takes a message or forwards the call to a human, depending on your specifications.

  • Data protection is our top priority. All conversations and information are processed securely in accordance with applicable data protection regulations such as the GDPR. 

  • Thanks to our advanced technology, the call flow and voice are very natural. Nevertheless, it cannot be ruled out that a caller will notice that it is an AI based on minor details. In our experience, however, the reactions are very positive as the AI usually resolves the caller's concerns better than a real person.

  • The assistants speak German and English as standard. Please contact us if you are interested in other languages.