Phone AIs for car dealerships & workshops
Sounds human. Always available.
From appointment scheduling to repair updates to inquiries from potential buyers - FlowLyne handles every call and integrates seamlessly with your scheduling tools and DMS.
Experience AI in action
Trusted by 100+ locations
FlowLyne handles appointment requests completely on its own. Even during peak times, there’s no more waiting on hold, and customers can book appointments whenever it suits them—even outside business hours. Our team feels noticeably relieved.
Benefits of AI phone agents
Natural conversations
Thanks to advanced AI, the conversation feels completely natural for the caller
Available 24/7
Your AI operator is always available and can also speak to several callers at the same time
Notes recalls
If a contact person cannot be reached, the AI notes a callback if it cannot process the request independently
Control & insights
Get comprehensive analytics and call summaries in a dashboard and via email.
Appointment scheduling
Books workshop and tire-change appointments directly into your scheduling system.
Call routing
The AI forwards calls to the right contact person based on the customer’s request (e.g., parts orders directly to the parts department).
Tangible results every month – for our dealerships and their callers
Calls handled
50.000+
Appointments booked
5.000+
Dealerships served
100+
Car brands represented
17+
Use Cases
Always available, reduced workload for your team
FlowLyne takes over routine phone tasks so your team can focus on customers on-site — and no caller gets lost in a queue again.
Appointment management: Automatically books workshop appointments directly into your scheduling system.
Grow sales: Proactively offers add-on services and service packages during the call.
Status updates: Provides customers with real-time information on their vehicle status.
Availability: Answers standard questions (e.g. opening hours) around the clock.
Intelligent routing: forwards complex cases to the right contact person or prioritizes callbacks.
Emergency handling: Detects breakdowns and escalates immediately to the appropriate hotline.
Aftersales
Captures every lead
Flowlyne ensures that no prospect is lost and prepares the handover so your team can shorten sales cycles and improve close rates.
Always reachable: Answers every prospect call instantly — no busy lines, no missed leads.
Smart pre-qualification: records contact details and initial model interest so that your salesperson is well informed when they call back.
Instant inventory insights: Handles basic questions about availability or key features right away.
Targeted routing: Identifies the customer’s intent and connects them directly with the right contact for new or used vehicles.
24/7 lead capture: Records buyer inquiries in the evenings and on weekends, so your team can follow up first thing in the morning.
Sales
Ensure that all requests are completed
Seamless call follow-up so that you never miss an open task again
Assign responsibilities and set processing status
Success stories
Enders Group replaces its external call center with FlowLyne
Results:
30% of workshop appointments are now booked through the AI phone agent
700+ calls qualified and forwarded to the correct department, 1,000+ callbacks logged
Over 50% cost savings compared to the call center
104% increase in premium wheel-package sales year-over-year
Seamless integration with your dealership software
Greater efficiency through direct connections to your booking system, DMS, CRM, lead management tools, and more.
...and numerous other systems
Used by dealerships across more than 15 brands
Easily deploy FlowLyne in your dealership or workshop
Frequently asked questions
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Setup is straightforward and is carried out in collaboration with FlowLyne.
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Yes, the assistant can be personalized to fit your brand, including the greeting, conversational style and preferred ways of responding.
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If the assistant cannot process a request, it takes a message or forwards the call to a human, depending on your specifications.
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Data protection is our top priority. All conversations and information are processed securely in accordance with applicable data protection regulations such as the GDPR.
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The AI speaks 25 languages and adapts to the caller's language
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The costs depend on the call volume and the functionalities used and start at a few hundred euros per month.