AI telephone assistant in support and customer service
Records and resolves support requests on the phone - quickly and 24/7
Receives your customers' support calls and solves standard queries, forwards them to the support team if necessary or creates a ticket.
Experience AI in action
No registration needed
Takes less than 5 minutes
No technical knowledge required
Satisfied customers, relieved team
Natural conversations
With our advanced AI, every interaction feels completely natural to the caller
Forwards if required
Your support AI can forward calls as required and when available to resolve even complex queries directly
Captures support tickets
The telephone AI requests all relevant information from the caller and creates a proper support ticket directly in your support software
Answers Inquiries
Frequently asked questions are answered directly by the AI telephone assistant. By connecting to internal systems, individual queries can also be answered directly
Available 24/7, without waiting loop
Your AI sales assistant is always available and can handle multiple callers simultaneously
Cheaper than a human
Lower cost per minute than the minimum wage, with additional savings on recruitment, training, and overhead expenses.
Integrated directly with your support software
Provide individual information
The AI telephone assistant can provide customer-specific information that is stored in the support system
Create new tickets
The telephone AI can create new tickets directly in your support software and enter all the required information in a structured way
Identify callers
Can identify the caller by means of a lookup in the system using the caller's number before the call is picked up
...and numerous other systems
Create your AI phone assistant in minutes
No registration needed
Takes less than 5 minutes
No technical knowledge required
Frequently asked questions
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Setup is straightforward and requires no technical skills. You can configure your own AI telephone assistant in your FlowLyne account in less than 5 minutes.
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Your telephone assistant can be reached on a dedicated telephone number that we will send you as part of the setup process. All you need to do is set up forwarding from your telephone to this number and your calls will be answered by your telephone assistant.
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Yes, you can customize your assistant to suit your needs. Whether you want to provide information, forward calls or record requests - you can set up your assistant to suit your requirements with just a few clicks via your FlowLyne account.
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The assistant can process both simple and complex requests, depending on how it is programmed. If necessary, it can record detailed information and ensure that it is forwarded to the right place.
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Your assistant automatically knows the content of your website. If you would like to provide your assistant with additional information, you can upload relevant documents such as frequently asked questions or product brochures to your FlowLyne account.
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Yes, the assistant can be personalized to fit your brand, including the greeting, conversational style and preferred ways of responding.
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If the assistant cannot process a request, it takes a message or forwards the call to a human, depending on your specifications.
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Data protection is our top priority. All conversations and information are processed securely in accordance with applicable data protection regulations such as the GDPR.
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Thanks to our advanced technology, the call flow and voice are very natural. Nevertheless, it cannot be ruled out that a caller will notice that it is an AI based on minor details. In our experience, however, the reactions are very positive as the AI usually resolves the caller's concerns better than a real person.
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Yes, this is possible in principle. However, this typically requires a connection to your internal systems, which can lead to a one-off set-up fee depending on the effort involved.
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The assistants speak German and English as standard. Please contact us if you are interested in other languages.