New: Native integration of SoftNRG into FlowLyne makes FlowLyne the first choice for AI phone assistants for car dealerships

FlowLyne is now natively integrated with softNRG. This makes automatic workshop appointment scheduling by phone even easier, faster and more seamless - directly from your existing system.

Car dealerships that use softNRG as their workshop planning system can now use this integration to process incoming customer calls fully automatically - from appointment scheduling to rebooking.

What does "native integration" mean in concrete terms?

Thanks to the native connection, FlowLyne accesses your softNRG calendar directly. This allows the AI to:

• Query free workshop appointments in real time

• Book, change or cancel appointments directly in softNRG

• Intelligently synchronize relevant customer data

• Differentiate between several locations or service areas

The appointments booked by the AI appear in the softNRG quarantine - just like online appointments via the OTV function. This allows you to keep control of all incoming bookings and check or adjust them if necessary.

Setup without effort for the car dealership

The integration is set up entirely by FlowLyne in cooperation with softNRG - without any technical effort for your dealership.

softNRG provides its own interface for FlowLyne, which the AI assistant uses to directly access available workshop appointments. By default, the interface offers the same appointment types and time slots as online appointment scheduling (OTV).

However, if desired, your dealership can individually specify which appointment types the AI assistant may offer - for example, only certain services or selected days of the week.

What are the benefits of integration for your dealership?

• Customers can arrange workshop appointments by telephone - around the clock

• The AI understands the concern and serves softNRG like a real employee

• Significant relief for the team at peak times and during staff shortages

• Also available in the evening, at weekends and on public holidays

• Increased customer satisfaction thanks to immediate processing and availability

With the new native integration of FlowLyne in softNRG, your telephone channel becomes a fully-fledged digital service channel. The AI can handle most calls in the dealership independently - without any human intervention. Workshop appointments are booked directly via the AI and automatically appear in the softNRG quarantine.

Not only will your dealership be perceived as more professional and customer-friendly - you will also save time and resources internally.

If you are using softNRG and would like to take advantage of the integration, please contact us!