AI telephone assistant in the dealership: which calls can AI take over?
In many car dealerships, the phone is constantly ringing: customers want to book appointments, ask questions or speak to a specific contact person. At the same time, the team is often working to capacity - in sales, in the workshop or talking to customers on site. This is exactly where the AI telephone assistant comes in.
The big advantage: the AI can handle most calls independently - without any human intervention. Customers receive help immediately, even outside opening hours. And the team is relieved because routine inquiries are handled automatically.
But what specific tasks can such an assistant actually perform? Here we show the most important areas of application - without any technical jargon, but in a practical and understandable way.
1. appointment bookings for the workshop
The classic example: A customer calls to make an appointment - e.g. for a tire change, an inspection or a general inspection. The AI can make this booking directly by connecting to the existing booking system(FlowLyne is integrated with SoftNRG, among others).
→ Advantage: The customer gets an appointment immediately, even in the evening or at the weekend - and the on-site team is relieved.
2. postponements and cancellations
Not only new appointments, but also changes can be processed by the AI. Whether a customer wants to change the Monday appointment to Friday or cancel it completely - no problem. The AI takes over the communication, adjusts the booking or informs the team by email.
→ Advantage: No more forgotten callbacks or overcrowded mailboxes.
3. answer initial questions directly
The AI can answer many standard questions directly, e.g:
"What are your opening hours?"
"Do you carry out HU/AU?"
"What documents do I need for a workshop visit?"
→ Advantage: The customer receives an answer immediately - without waiting time or forwarding.
4. call forwarding for specific requests
For example, if a customer explicitly asks for "Mr. Müller from Sales", the AI can forward the call directly - without having to go through the switchboard. At the same time, it can check whether Mr. Müller is available and, if not, leave a callback note.
→ Advantage: Professional availability without having to constantly answer the phone.
5. recognize accidents and breakdowns and react correctly
When a call is made about an accident or breakdown, the AI recognizes the urgency and forwards the caller directly to the right place - e.g. to the internal breakdown service or a central BMW/MINI hotline.
→ Advantage: The customer gets help immediately - even outside opening hours.
6. recording and forwarding callback requests
For specific concerns that cannot be dealt with directly - e.g. leasing, financing or complaints - the AI takes a callback request with all the relevant information: Subject, requested time and contact details.
→ Advantage: No more lost calls and the responsible employee can call back directly.
7. Be available 24/7 - without additional staff
The greatest strength: the AI never sleeps. Customers can also call in the evening, at the weekend or on public holidays - and receive professional support.
→ Advantage: Your dealership is available around the clock without anyone having to work night shifts.
Conclusion
An AI telephone assistant can take on numerous tasks in the dealership - reliably, friendly and around the clock. It can handle most calls completely independently - without human intervention. This ensures satisfied customers who receive an answer or an appointment immediately - and a team that can concentrate on what really matters: good advice and satisfied buyers.
If you would like to know how such an assistant can be integrated into your dealership, please contact us!