Service assistants urgently needed - how AI automation is relieving the shortage of skilled workers at car dealerships
The shortage of skilled workers does not stop at car dealerships. Particularly in the area of service assistance, it is becoming increasingly difficult to find and retain suitable staff. The result: stress in the team, unmanned telephones, missed customer contacts - and ultimately loss of sales.
But there is a solution that has already proven itself in many companies: an AI telephone assistant that automatically answers, processes and forwards routine calls in a structured manner.
Service assistance under pressure: a systemic problem
The demands on service assistants are high:
Constant availability by telephone
Simultaneous customer presence at reception
Coordination with workshop, sales and spare parts warehouse
High workload due to many parallel tasks
Low error tolerance in customer contact
At the same time, the role is often characterized by short-term stress. No wonder many service assistants are overworked or leave the industry altogether.
Filling vacancies becomes a permanent task
Many car dealership operators report:
"We searched for months, hired someone - and after a few weeks the position was vacant again."
Added to this are absences due to illness, part-time models, parental leave or simply the fact that young talents are taking different career paths.
The result: the phone stays off the hook. Customers call and nobody answers. Or even worse: someone answers but can't really help.
AI as a solution for the first point of contact
A modern AI telephone assistant for car dealerships such as FlowLyne provides noticeable relief here. It takes over:
Incoming calls around the clock
Appointment bookings directly in the booking system (e.g. SoftNRG)
Forwarding to the responsible contact person
Callback acceptance incl. request, contact details and time slot
Standard inquiries about opening hours, HU/AU, services etc.
The assistant speaks naturally, in a friendly and understandable manner - and does so completely reliably, without illness, breaks or fluctuation.
What the AI assistant doesn't want: vacation or a pay rise
Of course, AI is no substitute for empathetic, competent service staff. But it does take over all the repetitive tasks that cost valuable time and nerves today.
You urgently need someone to answer the phone?
You can't find anyone who is available in the morning?
You want to relieve the team before it is overloaded?
→ Then an AI telephone assistant is exactly the right solution.
How the implementation works
No long training required - the AI is ready to go in just a few days
No effort for your team - FlowLyne takes care of the setup
Seamless integration into booking systems (e.g. softNRG)
Individual adaptation to processes and locations
24/7 operational readiness - including evenings, weekends and public holidays
Conclusion: breaking new ground before the phone goes silent
The market for service personnel is empty. But the demand for availability and customer service continues to grow. If you want to be successful in the long term, you need flexible solutions - and the willingness to break new ground.
An AI telephone assistant is no substitute for good staff - but it is a powerful addition. It ensures availability, automates routines, takes the pressure off the team and ensures that no customer is lost.
If you feel that your team is working at the limit, contact us! As a specialist in AI telephone assistants for car dealerships, we can help you!