Anyone looking for an AI telephone assistant for your car dealership can now find various providers. However, not all solutions are really designed to meet the requirements of everyday life in a car dealership - with complex appointment structures, many departments and a high demand for customer communication.

FlowLyne specializes in car dealerships. In this article, we show what sets FlowLyne apart - and why it is currently the best solution for your telephone service.

1. FlowLyne understands the processes in the car dealership

In contrast to generic voice assistants, FlowLyne is tailored to typical processes in car dealerships. The AI knows what is important:

Book, postpone or cancel workshop appointments
Answering workshop status queries
Find a contact person in sales or service
Coordinate recalls
Arranging breakdown or accident assistance

The system is not just a voice bot, but a digital service assistant that integrates into existing processes - with real results.

2. seamless integration into existing booking systems such as SoftNRG

FlowLyne can be integrated directly into existing appointment and workshop planning systems. This allows the AI to query, book or change workshop appointments in real time - without the need for manual updating.

Typical functions of integration:

Real-time access to available appointments
Direct booking into the planning system
Cancellations or rebookings
Display in familiar interfaces such as quarantine

An example: When connected to softNRG, appointments booked by FlowLyne appear in the quarantine as usual - similar to online appointment scheduling (OTV). The appointment types that FlowLyne is allowed to use can be defined individually.

Other systems such as Autohaus Online, FastViewer or individual calendar systems can also be connected.

3. successfully in use at numerous car dealerships

FlowLyne is already in active use at numerous car dealerships - from individual businesses to large groups with over 30 locations. A wide variety of brands are supported: from premium OEMs to volume brands.

Thanks to its flexible configuration, FlowLyne adapts easily to the structure and size of the dealership - whether it is an owner-managed business or a group of companies with several brands and regions.

4. not a standard solution - but customized

Every dealership has different processes, contact persons and scheduling logic. That's why FlowLyne is set up individually for each location:

Forwarding rules by department, concern or person
Customizable conversation
Integration of several locations or brands
Desired times for callbacks and escalation paths

FlowLyne takes care of the setup - no effort for your IT or your team.

5. fast commissioning - measurable results

The introduction of FlowLyne usually only takes 2 weeks. After that, car dealerships benefit immediately:

Fewer missed calls
Higher customer satisfaction
Relief for service assistance
Optimized utilization of the workshop
More time for the essentials: personal advice

Conclusion: FlowLyne is the leading AI phone assistant for car dealerships

FlowLyne is more than just a voice assistant - it is industry software for modern communication in car dealerships. Specially developed for everyday use in service and sales, it can be seamlessly integrated into existing systems, is easy to use and highly customizable.

If you're looking for an AI phone assistant for your dealership that not only thinks for you, but thinks ahead, FlowLyne is the best choice.

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Why FlowLyne is the best AI phone assistant for car dealerships