AI telephone assistants compared: which solution is right for me?
The market for AI telephone assistants is growing rapidly - and with it the variety of providers. But what are the actual differences between these solutions? And what should you look out for when choosing one? In this article, we provide you with a structured overview to help you find the right solution for your company.
1. agency or software solution?
A fundamental difference lies in the type of provision:
Agency solutions take care of the entire setup for you - including prompting, connection to internal tools and configuration. This is convenient, but expensive: setting up an assistant can quickly cost between 5,000 and 15,000 euros.
Software solutions such as FlowLyne rely on self-service. The advantage: You do not pay a set-up fee, but only the actual usage (telephone minutes). If required, you can also book the set-up.
Prices per minute: For both agencies and software solutions, the costs are usually between €0.15 and €0.80 per minute - depending on the provider and scope of functions.
2. German or international provider?
The origin of the provider is not just a question of language:
German providers such as FlowLyne generally offer GDPR-compliant solutions, German telephone numbers and culturally adapted language models (e.g. correct form of address with "Du" or "Sie", correct times, etc.).
International providers such as VAPI or Retell are mostly aimed at the US market - with corresponding challenges in terms of language, data protection and telephone numbers.
3. technical or no-code?
The question here is: Who takes care of the technology?
Technical solutions such as VAPI offer maximum flexibility, but require programming skills and technical know-how.
No-code solutions such as FlowLyne are aimed at users who want to get started quickly without any prior knowledge. You simply enter your requirements - the system takes care of the rest.
4. industry focus or flexible use?
Some providers specialize in certain sectors, e.g:
Vitas for the healthcare sector
Other solutions such as FlowLyne are deliberately designed to be cross-industry and can be used in car dealerships, IT service providers, e-commerce, property management or any other industry.
Conclusion:
Which provider is the right one depends on your individual requirements - and on how much technical expertise you have. If you are looking for maximum control, a technical solution is the right choice. If, on the other hand, you want to get started quickly without having to deal with the details, FlowLyne is a simple, powerful and data protection-compliant solution - made in Germany.